Benefits and Challenges for International Tourists visiting Dili, Timor-Leste

Date: 31 Dec 2021
Benefits and Challenges for International Tourists visiting Dili, Timor-Leste

Author Felisberto Fernandes da Costa

The island of Timor is about 700 kilometres north of the Australian coastline and lies at the most southern point of the largest archipelago in the world, Indonesia.

It is one island with two nations, separated by a land border with Timor-Leste to the East and Indonesia to the West.

The Timorese Special Administrative Region of Oecusse sits on the Indonesian coastline, about an 8-hour drive from Dili.

Timor-Leste’s capital city, Dili, has many benefits and local attractions to be the central hub for International tourists but since the country first became an independent nation 19 years ago, a well-developed Government infrastructure to support them, has not yet materialised.

Dili
Dili


Successive Governments have done a great deal of talking about how important tourism is to the country, but very little action has followed.

The Covid-19 Pandemic hit Timor-Leste nearly two years ago and its borders were closed to the outside world, resulting in International Tourism coming to a grinding halt.

Timor-Leste Border
Timor-Leste Border 


It is very rare these days to see foreign tourists in Dili, however before the lockdown, some chose to enter the country overland from Indonesia, with the majority arriving at the Nicolau Roberto International Airport.

After leaving the arrival hall, SIM cards and phone credit can be purchased by passengers from two independent Internet providers, whose outlets are adjacent to the Terminal and pickup point for taxis and hotel courtesy cars.

By the time they reach their destinations, they can usually be on-line, however, this depends on whether the connection to the Internet satellite receivers is working fast or slow.

Internet Test Results
Internet Test Results


Timor-Leste’s internet service is erratic and falls far behind most of the world in regard to constant, uninterrupted upload and download speeds, which fluctuate at any time of the day or night.

The city center is a quick 15-minute drive from the airport and two different routes can be taken.

Passengers in a hurry to get to their accommodation are whisked along a main dual highway that links the Airport to the Central Business District.

The most popular way is a leisurely scenic drive along the coastal road, which snakes along the empty beaches and a calm sea on the left.

On the opposite side, many well established foreign embassies face the shoreline, with a high mountain range dominating the skyline.

Scenic Route to City
Scenic Route to City


The island lies east to west and most days of the year there are beautiful and quite often, spectacular sunrises and sunsets; ideal for those perfect holiday photos from a tropical environment.

Sunrise
Sunrise
Sunset
Sunset


Tourist accommodation is plentiful and caters for the backpacker to the high-end tourist; but prices are more expensive than most popular tourist spots in the ASEAN region.

Backpacker Accommodation
Backpacker Accommodation
Hotel Timor
Hotel Timor


Backpacker rates start around $20 a night and hotels with a three star rating cost $100 or more for an overnight stay.

There are no hotels that meet the requirements for a higher star rating, mainly because of poor customer service.

The Timorese culture is very laid-back and many businesses in the Hospitality Industry have difficulty finding staff who are capable of learning how international visitors expect to be treated, and put this into practice.

The port of Dili is adjacent to the CBD and is geared-up to efficiently handle the arrival and departure of international cruise ships; the result of clever planning by a group of private operators.

Cruise Ship Arrives In Dili
Cruise Ship Arrives In Dili

 

The larger vessels cannot dock at the Port and anchor in deeper waters.

A fleet of Tenders ferry the ship’s passengers to and from the shore.

As they step onto the pier, a local produce, food and souvenir market is set-up to give them their first taste of Timorese craft and culture.

Local charter boat companies also use the Port as a pick-up point for tourist heading to the nearby Ataúro Island, which is internationally famous for its spectacular diving locations.

Dili is by far the country’s largest city but at the same time is small and provides an ideal environment for tourists to wander the streets safely and take in the local sights and culture, day or night.

There are many small restaurants and coffee shops providing mostly Indonesian food and a spattering of other South East Asian dishes.

Traditional Timorese cuisine is hard to find.

The Executive Director of Perma Culture Timor-Leste, Eugenio Lemos, wants this to change.
The Executive Director of Perma Culture Timor-Leste, Eugenio Lemos, wants this to change.

“The infrastructure should be properly established and the hospitality community should be trained how to cook local, healthy, natural food using local ingredients that cannot be found in any restaurant. Timorese types of food for the visitor to taste once, and come back for more. Also drinks. Timorese coffee is already well known in many parts of the world, however, if visitors come and we serve them with Nescafe, cheap imported Indonesian coffee, or any other instant coffee, they will never come here again.” he said

Mr. Lemos pointed out one of the major problems in the city, “Timor-Leste is a beautiful country but the rubbish has become one of the main challenges.”

Rubbish is an eyesore for tourists and throughout the city and suburbs there are many public collection areas, which on a daily basis are quickly filled and garbage overflow onto the streets.

After heavy rains, discarded waste from many villages in the mountains is carried down a number of large rivers and canals into the sea, heavily polluting Dili’s beaches.

Rubbish on Local Beaches
Rubbish on Local Beaches

 

Another negative factor for Dili is that it does not have a sewage treatment plant.

Raw sewage, mixed with debris and discarded rubbish, flows 24 hours a day through polluted channels directly into the sea parallel to the scenic route to the city.

A significantly larger problem is when a visitor ‘gets caught short’, meaning they need a toilet in a hurry.

There are no public toilets situated around the city.

For centuries, Timorese women have been hand weaving a traditional cloth called Tais.

Tucked away in a small area not far from the city center is the Tais Market, where visitors can haggle over the price with the weavers and take home a colourful memento of Timorese culture

Hand weaving cloth
Hand weaving cloth 
Tais market
Tais market 

 

The nearby statue of Jesus, perched on the tip of small a mountain just outside the city limits, is ‘must-see’ for most visitors.

To get up close to this impressive religious figure, tourists are faced with a physical climb of nearly six-hundred steps to reach the top.

597 steps
597 steps


However, their reward is the specular panoramic view from the base of the statue

Jesus Statue
Jesus Statue 


98% of Timorese people are Catholic and many religious pilgrims come to worship at a statue of John Paul ll, who came to Timor-Leste in 1986, during the 24-year Indonesian occupation of the county.

Statue Pope Paul II
Statue Pope Paul II  

 

The most important sacred site in Timor-Leste is the statue of the Virgin Mary at the top of Mount Ramelau, the highest mountain peak in the land.

The journey takes around 5 hours from the city along a road that is sealed most of the way, but becomes rocky and dusty a few kilometers from the stop off point.

The hike to summit
The hike to summit
Statue of Mary
Statue of Mary

 

This visit also involves a very cold, early morning, 4-hour climb from a base camp to reach the summit, but again the 360-degree view at sunrise is spectacular.

Only a short walk from the City center is the now infamous Santa Cruz Cemetery.

Santa Cruz Cemetery
Santa Cruz Cemetery


In 1991, Indonesian soldiers callously opened fire on a huge crowd of unarmed people protesting the death of a young activist who was murdered outside a church, earlier that day.

Massacre Day Santa Cruz Cemetery
Massacre Day Santa Cruz Cemetery

 

More than 270 young people were shot dead inside the cemetery and countless others were injured in the deliberate attack, which was secretly filmed and smuggled out to Australia.

When it was shown to the world, an International outrage against the Indonesian occupation followed and resulted in Timor-Leste becoming an independent country eleven years later in 2002.

Timorese Resistance Museum
Timorese Resistance Museum


A Resistance Museum dedicated to the 24-year struggle is located in the City limits and adjacent to it, is a Historical Media Centre established by Max Stahl, the Australian cameraman who risked his life to film the Santa Cruz massacre.

Max Stahl: National Hero of Timor-Leste
Max Stahl: National Hero of Timor-Leste


The local currency is the US dollar and ATM machines are at the Airport and easily located throughout the city.

The only hiccup here is that all of the machines only accept cards linked to Visa.

Tourists using MasterCard cannot withdraw funds anywhere throughout the country.

The only way they can access their money it to go to the Indonesian Customs building across the border, two and a half hours away, which houses an ATM that accepts MasterCard.

On arrival back in Dili, they then have to find roadside moneychangers and convert their Indonesian Rupiah into US dollars.

Roadside Money Changers
Roadside Money Changers


Dili has an efficient mini-bus service called Microlets.

These small and normally packed buses go everywhere around the city and nearby suburbs, for the meagre price of 25 cents a trip.

Microlets
Microlets


For the tourist this is the easiest and quickest way to travel during the daylight hours.

Public transport does not run after sunset.

Portugal colonised Timor-Leste for over 400 years and its influence can still be seen and tasted in a few Portuguese restaurants.

Unfortunately, there not many buildings left that were constructed by the Portuguese.

Governor’s palace
Governor’s palace
Casa Europa
Casa Europa

 

Two excellent examples still standing are the Governor’s Palace and Casa Europa, both close to each other on the City’s waterfront.

When the Indonesian forces reluctantly withdrew in 1999, hundreds of buildings were burnt and destroyed by the angry soldiers, being transported by road back to West Timor.

Poignant Reminders of The Past
Poignant Reminders of The Past
Ghostly Remnants
Ghostly Remnants


There are still many ghostly shells of burnt-out buildings in and around the city to remind people of the past.

Dotted around Dili are several small health clinics and chemist shops called Apotek, but only one, the Stanford Clinic, offers international medical treatment for tourists, should they need urgent attention.

One delightful aspect of a trip to Dili is the warmth and friendliness of the Timorese people.

Visitors walking the streets can expect to be greeted with smiles and curiosity, especially from cheerful, inquisitive children.

Timorese Children Speaking With Tourist
Timorese Children Speaking With Tourist


Despite Portuguese being the official language, many young people are desperate to learn and practice their English and take every opportunity they can to converse with a foreigner, which again gives tourists another memorable photo opportunity.

There are still many places throughout the country where children seeing a foreigner for the first time can be an eye-popping experience.

Wide-Eyed Wonder
Wide-Eyed Wonder


The biggest complaint from tourists who have already visited Timor-Leste by air is the purchase of a “Visa on Arrival.

Before being allowed into the airport terminal, International travellers have to cue up outside and wait to purchase a one-month ‘Tourist Visa’ for 30 US dollars cash.

The Tourism and Hospitality industries want this to be abolished.

Airline passengers who have not arranged transport to their accommodation can expect to be surrounded and hassled by noisy taxi drivers wanting to charge a high fee for their services.

This is a virtual free-for-all.

For budget travellers, who prefer to use private public transport to help complete their Timor bucket list, this can be a very frustrating experience.

Punctuality and timetables are non-existent.

Buses destined for popular tourist spots gather at around the same time, early in the morning at a central pick-up point, however the drivers will not leave until they have enough passengers to cover their costs of the journey.

On most occasions the visitors, to whom time is limited; will arrive at the recommend departure time and spend sometimes an hour or more, sitting inside waiting for the bus to fill.

They can expect to share the bus with as many people that can fit in, sitting or standing, and a variety of animals, including chickens, small pigs and goats.

Overcrowded Bus Heading to District
Overcrowded Bus Heading to District
Chickens Travel Free
Chickens Travel Free


None of the buses are air-conditioned and smoking is allowed inside.

For tourists with an extra few dollars, they can rent a modern 4×4-land cruiser with a driver, at a cost of around one-hundred US a day.

They are warned not to hire a vehicle and drive it themselves.

Since independence, the governing powers have yet to introduced a compulsory highway code or road rules.

The traffic in Dili can only be described as, bordering on chaotic.

Should foreigners have the misfortune to be involved in any sort of accident, the blame falls squarely on their shoulders and the local party involved in the collision immediately demands compensation in cash!

This can be a harrowing experience.

Main Road West From The City
Main Road West From The City
Coastal Road From City To Jesus Statue December 2021
Coastal Road From City To Jesus Statue December 2021


Many of the roads to the outlying tourist attractions are still in poor condition and well-organised tours along smooth dual highways, are very rare

Jeremiah Chan
Jeremiah Chan


“A reliable domestic air service would be more appealing to tourists,” says Jeremiah Chan, the Vice president of Hotel Owners Association in Timor-Leste, a young man with a plan to capitalise on the country’s tourism potential and develop an efficient internal aviation industry.

“In the Association’s opinion, to properly develop the tourism sector is not easy. First of all, we need to look at tourism infrastructures like airports, smooth bituminised roads, clean water, reliable electricity and medical facilities. These are the Government’s full responsibility. Hotels and restaurants can be managed by private sector.”

“When these infrastructures are in place, the next thing is the airplane connectivity.  The infrastructure might be good but if domestic air transport is not available, the tourist will not come. Timor-Leste needs to responsibly develop tourism and we need a long term plan.”

“To develop the tourism area, there many different factors needed to be considered and all entities must walk hand and hand, and work together until tourism becomes successful in Timor-Leste.”

Jeremiah’s business took a big hit because of the Corona epidemic but he says these quiet times should be utilised by the Government to develop a firm Tourism infrastructure.

“Preparation is important because when nations open their gates and aircraft resume flights, Timor-Leste’s domestic tourism will be ready for the influx of international tourists.”

A relatively unknown quirk of nature is the 3,000-metre deep Ombai/Wetar Strait, a massive oceanic superhighway that flows between Dili and Arturo Island.

sea

It connects the Pacific Ocean to the Indian Ocean, with an estimated 5-million tonnes of water, every second, moving between Dili and Ataúro, bringing with it several species of migrating whales, huge pods of dolphins and a variety of marine life, including sharks, large tuna fish, dugong and turtles.

Dolphins
Dolphins
Dugong
Dugong

 

Over the past few years prior to the Corona lock-down, the whale watching industry had been growing rapidly, with a great deal of international and domestic tourism interest.

When questioned about the challenges facing tourism, a parliamentary spokesperson said Timor-Leste was a young country and was still in the process of being developed.

However, the majority of people interviewed for this story agreed that for the past 19 years the Government has focused solely on the country’s oil and gas developments, from which they have relied on for revenue.

Timor Sea Offshore Oil Rig
Timor Sea Offshore Oil Rig


The current basic and shaky tourist infrastructure has not improved much since 2002 and all tourism operators believe it needs urgent action from the Government’s Tourism Minister, whose job it is to promote Dili, and the whole of Timor-Leste, as an International tourist destination.

On the surface Dili appears to offer what most visitors expect when visiting a different country.

  • Easy access to and from the airport
  • The internet
  • A diverse range of comfortable accommodation
  • Many popular attractions close by
  • Whale and dolphin watching
  • Coral reefs accessible from the coastline
  • Well-established Tourism and Hospitality providers
  • Spectacular photo opportunities
  • Roadside stalls selling cheap local food and 100% organic fruit
  • Arts and craft markets
  • A young, friendly, smiling population

Nevertheless, there are many underlying, important challenges; in particular the rapidly deteriorating road conditions, pollution and the unreliable Internet; that need to be addressed before the city can hold its head up high and fulfil all the needs of its visitors.


This article was produced as part of the SEAFORE ASEAN Masterclass project with support from IWPR